Incoming emails are analysed
Each new email is processed by Predimail’s AI engine: subject, body, attachments and history are analysed in real time.
AI Email Automation That Works the Way Your Team Works
Predimail automates your inbox with AI: classify emails, route them to the right team, and generate on-brand replies using your knowledge base. Configure behaviours per category so every email is handled the right way, from Gmail or Outlook.
- Advanced classification by topic, intent and priority
- Drafts and auto-replies powered by your own knowledge base
- Different rules per category, per team and per mailbox
Security by design, GDPR-friendly, CASA attestation. No credit card required.
Email automation built for real-world teams
Not just a generic “AI assistant” – Predimail lets you decide, per category, what should be automated and what should be reviewed.
Per-category behaviours
Define how Predimail should behave for each category: draft only, auto-reply, route to a team, ask for extra context, or simply label and track.
Knowledge-based automation
Replies are generated from your shared knowledge base, so automation does not invent policies: it uses procedures, FAQs and past approved answers.
Team-level configuration
Configure automation once for a group of users. Everyone in that team gets the same categories, rules and access to the right knowledge base.
From chaos in the inbox to a predictable workflow
Predimail plugs into your email system and automates the steps you choose.
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Classification & routing
Emails are classified into categories (support, billing, HR, bookings, VIP clients, etc.) and routed to the right mailbox, folder or team according to your rules.
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Drafts & AI replies
Predimail generates drafts or full replies using your knowledge base and previous validated answers, following the behaviour you configured for that category.
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Optional human review
For sensitive categories, a human validates or edits the suggested answer before sending, ensuring quality and compliance where it matters most.
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Continuous improvement
Validated replies can be reinjected into the knowledge base, so your automation gets more accurate and richer over time, without starting from scratch for each new case type.
Works with the tools your teams already use
Predimail sits on top of your existing email stack and connects to your daily tools.
Gmail
Automate classification and replies directly from Gmail with the Predimail Chrome extension.
Outlook
Use Predimail in Outlook with the official add-in: drafts, suggestions and categories in one place.
Knowledge base
Connect your shared knowledge base so every automated reply is grounded in your own content.
Security
Security by design, CASA attestation and GDPR compliance to protect your data and your clients.
Ready to automate your inbox with control?
Keep humans where they add value, and let Predimail handle the rest.