Open an email in Outlook
The Predimail add-in opens in the side panel when you read or reply to an email in Outlook (desktop or web).
Outlook AI Assistant for Faster, Consistent Emails
Predimail for Outlook is an AI add-in that drafts, classifies and prepares replies directly in Outlook, powered by your shared knowledge base. Your team answers faster, with fewer errors.
- Native Microsoft Outlook add-in (AppSource)
- Uses your procedures, templates and internal rules
- Human review before sending every email
No credit card required for trial. CASA attestation & GDPR compliance.
Turn Outlook into an AI-powered shared inbox
Reduce manual typing, standardise replies and keep control over outbound communication.
AI drafts inside Outlook
Generate context-aware replies directly from the Outlook pane, based on the current thread and your knowledge base.
Smart classification
Tag and route emails by client, project, urgency or team and apply consistent categorization rules across mailboxes.
Team-wide knowledge
Reuse validated answers and documentation so every team member can send high-quality, on-brand replies in seconds.
How Predimail works inside Outlook
From incoming email to validated reply with minimal effort for your team.
01
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Context & knowledge
The AI analyses the email, retrieves relevant content from your knowledge base and identifies similar past replies.
03
Draft the reply
Predimail drafts a suggested answer that respects your tone of voice, constraints and internal policies.
04
Review & send
Your team reviews the draft directly in Outlook, adjusts if needed and sends from their usual mailbox.
05
Continuous learning
Validated answers can be added back to the knowledge base to improve future suggestions for similar emails.
Designed for teams who work in Outlook all day
Ideal for organisations that manage large volumes of client or operational emails in Microsoft 365.
Accounting & professional firms
Standardised client replies
Ensure that partners and staff reply consistently to recurring questions about fees, deadlines, documents or procedures.
IT & support teams
Faster incident handling
Leverage existing runbooks and past tickets to answer faster while keeping traceability and quality of communication.
Operations & back office
Scale your email processes
Route, prioritise and answer operational emails more efficiently without multiplying tools or changing your Outlook habits.
Ready to add AI to Outlook?
Install the Outlook add-in or schedule a live demo to see how Predimail fits your workflows.
FAQ – Outlook AI Assistant
Predimail is available as an Outlook add-in on Microsoft AppSource. Once installed by your admin or user, it appears in the Outlook ribbon and side panel so you can use AI replies directly inside your mailbox.
Predimail processes email content to generate replies and classifications, but you remain in control of what is stored in your knowledge base. You can choose which answers or documents are added and which are kept local in Outlook.
Yes. You can configure which groups, mailboxes or teams have access to Predimail, and define whether they use auto-drafts only or can send automatic replies based on your governance rules.
Predimail follows a security by design approach, is compatible with GDPR requirements and provides CASA (Cloud Application Security Assessment) attestation. Visit the Security page for more details and documentation.